Last updated on 1 Jan 2026
CRO-AUDITS is a digital platform offered by AXXAES BV, a private limited liability company incorporated under Belgian law, with its registered office in Belgium and registered with the Crossroads Bank for Enterprises (KBO/BCE), hereinafter referred to as "AXXAES" or "the Provider".
All services offered through this website, as well as all agreements, payments and invoicing, are provided and concluded exclusively by AXXAES BV.
2.1. These General Terms & Conditions apply to all offers, invoices, agreements, subscriptions and services offered or delivered by AXXAES via the CRO-AUDITS platform.
2.2. The services of AXXAES are intended exclusively for professional and business customers (B2B).
2.3. By accepting an invoice, completing an online payment or using the services, the customer confirms having read, understood and accepted these General Terms & Conditions.
2.4. Any deviating or conflicting terms of the customer shall not apply unless expressly accepted in writing by AXXAES.
3.1. Unless explicitly agreed otherwise in writing, all services are invoiced and payable in advance.
3.2. Payment shall be made via the payment methods indicated on the invoice or during the online checkout process.
3.3. Access to the services or delivery of any performance shall only be granted after full payment has been received.
3.4. Where payment by bank transfer has been explicitly approved, the invoiced amount must be paid within thirty (30) calendar days from the invoice date.
3.5. In the event of late payment, statutory late payment interest of 1% per month shall apply automatically and without prior notice, unless a higher statutory rate is applicable.
3.6. All collection costs, including administrative, extrajudicial and judicial recovery costs, shall be borne entirely by the customer.
3.7. AXXAES reserves the right to immediately suspend or terminate access to the services in case of non-payment, without any right to compensation.
4.1. AXXAES offers both one-time audits and monthly or yearly subscription plans.
4.2. Subscriptions are always invoiced and paid in advance for the applicable subscription period.
4.3. Monthly subscriptions are automatically renewed unless cancelled at least seven (7) days prior to the renewal date.
4.4. Yearly subscriptions are automatically renewed unless cancelled before the end of the current term.
4.5. Unless explicitly stated otherwise, subscription fees are non-refundable.
5.1. All payments made to AXXAES are final and non-refundable, regardless of actual usage of the services.
5.2. Cancellation of a subscription does not entitle the customer to any refund of amounts already paid.
5.3. Upon cancellation, access to the services remains available until the end of the paid subscription period.
6.1. Prices are based on the cost structure applicable at the time of the offer or order.
6.2. AXXAES reserves the right to adjust its prices in case of changes to costs, taxes, third-party fees or legal obligations.
6.3. Price changes will be communicated in advance where required by law.
7.1. Any delivery dates, timelines or performance indications are purely indicative and non-binding.
7.2. Delays in delivery or performance do not entitle the customer to compensation, termination or suspension of payment obligations.
8.1. All intellectual property rights relating to the CRO-AUDITS platform, software, methodologies, reports, analyses, recommendations and documentation remain the exclusive property of AXXAES.
8.2. The customer is granted a non-exclusive, non-transferable and revocable right to use the services solely for internal business purposes.
8.3. Any reproduction, reverse engineering, redistribution or sublicensing without prior written consent of AXXAES is strictly prohibited.
9.1. All services are provided "as is" and "as available".
9.2. Audits, analyses, scores, reports and recommendations are indicative only and do not constitute legal, financial, commercial or other regulated professional advice.
9.3. AXXAES does not guarantee any specific results, conversion improvements, revenue increase or return on investment.
10.1. AXXAES shall not be liable for any damage arising from the use or inability to use its services.
10.2. AXXAES shall in no event be liable for indirect, incidental or consequential damages, including but not limited to loss of revenue, loss of data or third-party claims.
10.3. Liability for direct damages shall be limited to the restoration of the cause of the damage, where possible.
10.4. Where restoration is not possible, liability shall be limited to the amount covered by AXXAES' professional liability insurance.
10.5. If no insurance coverage applies, total liability shall in all cases be limited to 50% of the amount paid by the customer for the relevant services.
11.1. AXXAES relies on third-party services and infrastructure, including but not limited to cloud providers, payment processors and invoicing platforms.
11.2. AXXAES shall not be liable for service interruptions, security incidents or data loss caused by third parties beyond its reasonable control.
11.3. The customer acknowledges the inherent risks associated with the use of internet-based and cloud-based services.
12.1. AXXAES shall not be liable for any failure or delay in performance due to force majeure, including but not limited to cyberattacks, system failures, strikes, governmental measures or supplier failures.
12.2. If a force majeure situation lasts longer than six (6) months, AXXAES is entitled to terminate the agreement without any compensation.
13.1. AXXAES processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Belgian data protection laws.
13.2. Personal data is processed solely for service delivery, billing, customer management, legal compliance and legitimate business purposes.
13.3. AXXAES implements appropriate technical and organisational measures to protect personal data.
13.4. The customer has the statutory rights to access, rectify, restrict or request deletion of personal data in accordance with applicable law.
13.5. Where AXXAES acts as a data processor, a separate data processing agreement shall be concluded where legally required.
14.1. Invoices are issued electronically and delivered via e-mail or via recognised electronic invoicing networks, including Peppol.
14.2. Paper invoices are provided only upon explicit request.
15.1. These General Terms & Conditions and all agreements between AXXAES and the customer shall be governed exclusively by Belgian law.
15.2. Any disputes shall fall under the exclusive jurisdiction of the courts of Turnhout, Belgium.
16.1. If any provision of these General Terms & Conditions is held to be invalid or unenforceable, the remaining provisions shall remain fully valid and enforceable.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you visit our website or use our CRO Audit services.
We may collect: personal information (name, email address, phone number, company details); usage data (pages visited, time spent, clicks, analytics); and technical data (browser type, IP address, device information).
We use collected data to provide and improve CRO Audit services, communicate with you about inquiries or updates, and analyze website performance and user experience.
We use cookies and analytics tools (e.g. Google Analytics, heatmaps) to understand user behavior. You can manage cookie preferences through your browser settings.
We do not sell or rent your personal information. We may share data only with trusted service providers (hosting, analytics) or legal authorities when required by law.
We implement industry-standard measures to protect your information. However, no method of transmission is 100% secure.
Depending on your location, you may have rights to access, correct or delete your personal data, opt out of marketing, and request data portability.
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. For questions, please contact us via the contact details on this website.
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